Your information is private and protected. We use your income and household information to verify that you’re eligible for the program.

Yes. You can apply for and participate in both the energy assistance and the Bill Discount programs.

After you apply online, via email or mail, or over the phone, we’ll review your information and send you a letter saying whether you are enrolled or do not qualify. Please allow 30 days for your application to be processed.

You will see the discount in the first bill you receive after you are enrolled. The discount only applies to new bills after you enroll in the Bill Discount Program.

This discount does not apply to your total monthly amount due. Certain charges are not included in the discount.

After you are enrolled in the Bill Discount Program, your monthly discount will last for two years.

You will need to re-enroll after two years. And we will send you a reminder in advance.

The Bill Discount Program is funded by all customers, as approved by the state regulatory commission, developed through state legislation, and supported by NW Natural, community stakeholders and other investor-owned utilities in the state.

Yes. If your household size or income changes, you will need to submit a new application online, by mail or email, or call us at 503-226-4211.

No, you do not need to re-enroll in the Bill Discount Program if your gas service is disconnected. You will still be enrolled in the program.

We can help you lower energy bills and make payments. See the resources and tips below.

You can mark your income as $0 in the application.

When your income changes, return to this page to submit a new application. Or call us at 503-226-4211 to update your information.

Yes. We offer several payment plans. One plan, called Equal Pay, splits your yearly gas use into 11 equal monthly payments. 

We also partner with these agencies to help pay energy bills.

If you need a little more time to pay your bill, sign in to extend your payment due date. 

Yes. We work with these community organizations that provide free improvements to qualifying customers. Free improvements can include:

• A new natural gas furnace
• A new natural gas water heater
• Home insulation
• Sealing air leaks
• And more

Even small steps like these no-cost and low-cost tips can help lower your bills.

• Keep furnace filters clean. A dirty filter makes your furnace work harder and wastes energy.
• Save 3% on energy use with each degree you reduce the temperature on your thermostat.
• Use draperies, awnings, blinds or shutters on all windows. Window coverings slow the loss of heat through the glass. In winter, keep window coverings open on sunny days and closed at night to insulate against cold outside temperatures.

Yes. To lower energy bills even more, you may qualify for discounts from your electric utility. Please contact your electric utility to learn more.

Oregon

Portland General Electric
800-542-8818 or 503-228-6322

Pacific Power
888-221-7070

Washington

Clark County PUD

Skamania County PUD

Klickitat County PUD

Cowlitz County PUD

If your household meets the IRS low-to-moderate income guidelines, you could qualify to receive Earned Income Tax Credits.

Call the IRS at 800-829-1040 or visit the IRS online. 

Oregon and Washington use different income  thresholds to determine one’s eligibility for financial assistance. Oregon uses state median income to determine eligibility, while Washington uses area median income and federal poverty level. These differences impact the bill discount levels we can offer.

To ensure discounts are effective at helping income-eligible customers, we will continue evaluating the bill discount program for customers in both states.

Every month, NW Natural and local Community Action agencies verify incomes from a group of participants chosen at random. Customers whose household incomes do not qualify are removed from the bill discount program. The verification process also provides an opportunity to ensure qualified customers are receiving the correct benefit based on their household income.