National Email Scam Reaches Local Energy Users

Media Contact: Nicole Mertens, Portland General Electric, 503-464-8717; Melissa Moore, NW Natural, 503-818-9845 (pager); Pacific Power, media hotline, 800-570-5838


January 13, 2014


National Email Scam Reaches Local Energy Users

PGE, NW Natural and Pacific Power want customers to be aware of suspicious email activity

PORTLAND, Ore.Portland General Electric (NYSE:POR), Northwest Natural Gas Company, dba NW Natural (NYSE:NWN), and Pacific Power customers are targets of a widespread scam over email.

The scam emails have so far claimed to be from Atmos Energy, a natural gas utility based in Dallas, Texas and PG&E, a combined natural gas and electric utility in San Francisco, California, that is not affiliated with PGE in Oregon. The emails have been sent to people throughout the United States including to customers of PGE, NW Natural and Pacific Power.

The fraudulent billing message tells customers that their Atmos or PG&E bill is ready and provides a hyperlink to view it. If the recipient clicks on the link, it takes them to a compromised website that harbors malware. Anyone who receives this email should not click on any hyperlinks.

If PGE, NW Natural or Pacific Power customers are not sure about the authenticity of an email that appears to come from their utility, they are encouraged to go directly to the PGE website,, NW Natural website,, or Pacific Power website, where they can log into their accounts and review their statements.

If you have any questions regarding this scam, customers can also contact PGE customer service at 503-228-6322 or 800-542-8818, NW Natural at 800-422-4012 or Pacific Power at 888-221-7070.

About Portland General Electric Company

Portland General Electric, headquartered in Portland, is a fully integrated electric utility that serves approximately 836,000 residential, commercial and industrial customers in Oregon. Visit our website at

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 689,000 residential, commercial, and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at

About Pacific Power

Pacific Power provides electric service to more than 730,000 customers in Oregon, Washington and California. The company works to meet growing energy demand while protecting and enhancing the environment. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity providers in the United States, with almost 1.8 million customers in six western states. Information about Pacific Power is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via

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