NW Natural Best in the West, Second in Nation for Customer Satisfaction

Media Contact: Melissa Moore, NW Natural melissa.moore@nwnatural.com, 503-818-9845 (pager)


September 16, 2015


NW Natural Best in the West, Second in Nation for Customer Satisfaction

J.D. Power and Associates Issues 2015 Gas Utility Residential Customer Satisfaction Study

PORTLAND, Ore. — Northwest Natural Gas Company, dba NW Natural (NYSE:NWN), has earned the highest overall score among large utilities in the West and tied for the second-highest score in the nation, according to the 2015 J.D. Power Gas Utility Residential Customer Satisfaction Study.

NW Natural received 713 points in the large utility segment, which is utilities serving 400,000 or more residential customers. The study, now in its 14th year, measures residential customer satisfaction with natural gas utilities across six factors: billing and payment; price; corporate citizenship; communications; customer service; and field service.

This is the sixth time in nine years that NW Natural customers have ranked the company first in the West. And it’s the eighth time in nine years that the company posted among the top two highest scoring gas utilities in the nation.

“We’re honored by this recognition of our commitment to serving Oregon and Southwest Washington customers,” said Gregg Kantor, NW Natural CEO. “This service ethic defines our employees’ approach to providing safe, reliable and affordable energy in a way that’s environmentally responsible and community focused.”

The 2015 results are based on 66,000 responses from residential customers of the 83 largest gas utilities in the United States. The survey was conducted between September 2014 and July 2015.

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 707,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at www.nwnatural.com.

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