NW Natural Posts Highest Score in West, Second in Nation for Satisfaction

Media Contact: Melissa Moore, NW Natural melissa.moore@nwnatural.com, 503-818-9845 (pager)

FOR IMMEDIATE RELEASE

September 14, 2016

 

NW Natural Posts Highest Score in West, Second in Nation for Satisfaction

Finishing a decade of top performance in J.D. Power Gas Utility Residential Customer Satisfaction Study

PORTLAND, Ore. — Northwest Natural Gas Company’s, dba NW Natural (NYSE:NWN), customers have given the company the highest overall score among large utilities in the West and the second highest score in the nation in the 2016 J.D. Power Gas Utility Residential Customer Satisfaction Study.

The study, now in its 15th year, measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service. NW Natural received 745 points in the large utility segment, which is utilities serving 400,000 or more residential customers. The company scored the highest in the nation in the safety and reliability category.

This is the seventh time in 10 years that NW Natural customers have ranked the company first in the West. And it’s the ninth time in 10 years that the company posted among the top two highest scoring gas utilities in the nation.

“We are very grateful to our customers who have given us such high marks for the past decade, and we don’t take it for granted,” said David H. Anderson, NW Natural President and CEO. “From our unyielding focus on safety to environmental stewardship and community involvement, we will continue to work hard to exceed our customers’ expectations.”

The 2016 results are based on 62,000 responses from residential customers of the 82 largest gas utilities in the United States. The survey was conducted between September 2015 and July 2016.

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 707,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at www.nwnatural.com.

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