NW Natural is Best in the West in J.D. Power Five Years Running

Media Contact: Melissa Moore, NW Natural melissa.moore@nwnatural.com, 503-818-9845 (pager)


September 13, 2017


NW Natural is Best in the West in J.D. Power Five Years Running
Company is second in the nation in annual Gas Utility Residential Customer Satisfaction Study

PORTLAND, Ore. — For the fifth year in a row, Northwest Natural Gas Company (NYSE:NWN) has received the highest score for large utilities in the West in the 2017 J.D. Power Gas Utility Residential Customer Satisfaction Study.

"Every day our employees make the greatest effort to take care of our customers, the community, our system and the environment, so receiving this honor is incredibly gratifying," said David H. Anderson, NW Natural president and CEO. "We are grateful for our customers' recognition and will continue doing all we can to earn their high praise."

Now in its 16th year, the study measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.

NW Natural received its highest score at 770 points in the large utility segment, which is utilities serving 400,000 or more residential customers. This is the eighth time in 11 years that the company has ranked first in the West, and the tenth time it has scored second or higher in the nation.

The 2017 results are based on 61,000 responses from residential customers of the 85 largest gas utilities in the United States. The survey was conducted between September 2016 and July 2017.

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 730,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at www.nwnatural.com.

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