National 811 Day Serves as a Reminder to Call Before Digging

Media Contact: Daphne Mathew, NW Natural, 503-818-9845 (pager)


August 11, 2017


National 811 Day Serves as a Reminder to Call Before Digging

PORTLAND, Ore. — Today, August 11 or 8/11 is "National 811 Day" and a chance for NW Natural (NYSE:NWN) to remind homeowners and contractors to call before you dig. Data collected by the Common Ground Alliance shows that every six minutes a line is damaged because someone decided to dig without first calling 811.

"Today and throughout the year, we remind homeowners to call 811 to have underground utility lines marked. It's not only important, it's the law," said Scott Gallegos, NW Natural damage prevention supervisor. "This free and easy phone call can lead to steps that prevent property loss, fines, inconvenient outages and serious injuries or worse."

When a call to 811 is made, the homeowner or contractor is connected to the local one-call center, which notifies the appropriate utilities of their intent to dig. Professional locators are then sent to the site to mark the locations of underground lines.

Contractors and homeowners should do the following:
- Call 811 or make an online request at at least two business days before work begins.
- Wait the required amount of time for utility operators to respond to the request.
- Confirm that all underground utility lines are marked.
- Respect the marks. Dig around the marks with care.

If you accidentally hit a natural gas line, remember to Smell, Go, Let Us Know. If you smell natural gas, leave the area immediately, and then call us at 800-882-3377. No accidental damage is too small to report; even a gouge or dent could lead to future problems. To learn more about this important safety topic, visit

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 730,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at

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