Protect Your Natural Gas Meter from Winter Hazards

Media Contact: Daphne Mathew, NW Natural, 503-818-9845 (pager)


January 24, 2017


Protect Your Natural Gas Meter from Winter Hazards

THE DALLES, Ore. — As temperatures remain low in the Columbia Gorge, NW Natural (NYSE:NWN) reminds customers that winter weather can bring heavy snow and ice which can damage natural gas meters.

"Ice and snow accumulation can potentially damage gas equipment," said Mark Lilly, director of Utility Field Services. "But there are easy steps our customers can take to prevent this from happening."

Tips to guard against potential damage:

- Clear snow or ice from roofs or other structures above the meter or appliances that may cause damage when falling.

- Use a broom, instead of a shovel or sharp object, to clear snow or ice from natural gas meters and outdoor appliances.

- Locate your meter before shoveling or plowing, and don't pile snow on or up against the equipment.

- Natural gas appliances require proper exhaust and ventilation. Know the location of outside air supply and exhaust ducts, and keep them free of snow, ice, leaves, or other debris. Keeping vents clear can prevent the accumulation of carbon monoxide in buildings.

- Make sure to install and properly maintain a UL approved carbon monoxide detector and schedule regular maintenance on appliances. Contact your state fire marshal’s office for information regarding proper placement, testing and maintenance of carbon monoxide detectors.

Remember Smell. Go. Let us Know. If you smell natural gas, leave the area immediately. Then call us at 800-882-3377 from a different location.

No accidental gas meter damage is too small to report; even a gouge or dent could lead to future problems. To report any damage to your gas meter, call NW Natural to 800-882-3377. To learn more about this important safety topic, visit

About NW Natural

NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 718,000 residential, commercial and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at

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