JD Power Report
NW Natural ranks first in the West in J.D. Power study
For the seventh time in 10 years, NW Natural customers have given the company the highest overall score in the West for customer satisfaction among the nation’s largest utilities. NW Natural also ranked second nationally in the 2016 J.D. Power Gas Utility Residential Customer Satisfaction Study.
NW Natural has ranked in the top one or two in the country in nine out of the last 10 years.
The company received 745 points on the survey of utilities serving 400,000 or more residential customers. Now in its 15th year, the survey measures customer satisfaction across six factors: safety and reliability, billing and payment; price; corporate citizenship; communications; and customer service.
J.D. Power surveyed 62,000 residential customers served by the 82 largest gas utilities in the United States. The survey was conducted between September 2015 and July 2016.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.