JD Power Report
NW Natural ranks first in the West in J.D. Power study
For the sixth time in nine years, NW Natural customers have given the company the highest overall score in the West for customer satisfaction among the nation’s largest utilities. NW Natural also ranked second nationally in the 2015 J.D. Power Gas Utility Residential Customer Satisfaction Study.
NW Natural has ranked in the top one or two in the country in eight out of the last nine years.
The company received 713 points on the survey of utilities serving 400,000 or more residential customers. Now in its 14th year, the survey measures customer satisfaction across six factors: billing and payment; price; corporate citizenship; communications; customer service and field service.
J.D. Power surveyed 66,000 residential customers served by the 83 largest gas utilities in the United States. The survey was conducted between September 2014 and July 2015.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.