JD Power Report

NW Natural ranks first in the West in J.D. Power study

For the fifth year in a row, NW Natural customers have given NW Natural the highest overall score in the West for customer satisfaction among the nation’s largest utilities. NW Natural also ranked second nationally in the 2017 J.D. Power Gas Utility Residential Customer Satisfaction Study.

This is the eighth time in 11 years that the company has ranked first in the West, and the tenth time it has scored second or higher in the nation.

The company received its highest score at 770 points on the survey of utilities serving 400,000 or more residential customers. Now in its 16th year, the survey measures customer satisfaction across six factors: safety and reliability, billing and payment; price; corporate citizenship; communications; and customer service.

J.D. Power surveyed 61,000 residential customers served by the 85 largest gas utilities in the United States. The survey was conducted between September 2016 and July 2017.


About J.D. Power

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.