JD Power Report

NW Natural ranks first in the West in J.D. Power study

For the sixth year in a row, customers have given NW Natural the highest score for large utilities in the West in the 2018 J.D. Power Gas Utility Residential Customer Satisfaction Study.

This is the ninth time in 12 years that the company has ranked first in the West.

The company received its highest score at 773 points on the survey of utilities serving 400,000 or more residential customers. Now in its 17th year, the survey measures customer satisfaction across six factors: safety and reliability, billing and payment; price; corporate citizenship; communications; and customer service.

J.D. Power surveyed 58,000 residential customers served by the 84 largest gas utilities in the United States. The survey was conducted between September 2017 and July 2018.


About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.