Gas Shutoff

Know when and how to turn off your gas meter

If you smell natural gas, it’s always safest to leave the area immediately and call us. However, after a natural disaster, such as an earthquake, it could be several days before we’re able to reach your home. DO NOT turn off your natural gas service unless you smell gas, hear the sound of gas escaping, or see other signs of a leak. ONLY turn off your gas if it is safe to do so.

Watch the following video to learn how to shut off your gas meter.


If you turn the gas off, LEAVE IT OFF, and call us at 800-882-3377. Do not turn it back on yourself. Appliances and natural gas lines will need to be checked for possible damage before service can be safely restored.

Follow the procedure below to shut off a gas meter:

  • Locate the shutoff valve on the riser pipe from the ground to your meter or, on newer meters, the service line going from your meter into the house.
  • Use an adjustable pipe or crescent-type wrench to turn the valve a quarter turn in either direction. When the valve head is parallel to the pipe, it is in the OPEN position.
  • Turn the valve head crosswise (perpendicular) to the pipe and it will be in the OFF position.

There are also natural gas shutoff valves on lines that fuel individual pieces of equipment. Please refer to the manufacturer’s handbook for specific instructions.