Steps to Get Gas

Simple steps to convert to efficient, affordable natural gas.


1. Gas availability

The first step in converting your home to natural gas is to check for gas availability.

Once gas availability has been confirmed, you’re ready to convert to clean burning natural gas. Here are the next steps to follow:

2. Investigate offers

Before you select gas equipment, you may want to check with your heating contractor for gas equipment options and offers or click here to view our Special Offers.

3. Order gas service

Your contractor will place an order with NW Natural for installation of a gas service line to the home.

4. Permits

If required, NW Natural will obtain permits for its gas service line work outside the home. Your heating contractor will be responsible for obtaining any required permits for the equipment and gas line inside the home.

5. Utility locates

After your order is processed, you will see some painted marks on or near your property. These marks indicate the location of your water, phone, sewer, and electrical lines and the gas main in the street. The proposed route for the new gas service line to your home will be painted in white.

6. Service line installation

Several days after the utility locates, a NW Natural crew will install the service line from the street to your home and set the meter.

7. New gas equipment installation

Your heating contractor will install your natural gas equipment and connect the equipment to the gas meter.

8. The inspection process is completed

Your heating contractor is required to obtain all necessary permits and perform pressure tests on your houseline. If the houseline passes the pressure test, an inspector will attach a "green tag." This step must be completed before NW Natural can activate your meter. Most jurisdictions also require a final inspection of the gas equipment.

9. Your meter is turned on

After the meter is “green tagged,” call NW Natural at 800-927-6123 to activate your gas service. NW Natural will activate your meter, and your gas equipment will be ready to use. (Gas equipment should be used within 90 days of activation, unless otherwise agreed upon.)

10. Enjoy

Relax and enjoy the performance, comfort, and peace of mind that natural gas provides!