Inspection Information

All about equipment inspections, and how you can schedule one.

Help keep your gas appliances working safely and efficiently by scheduling a safety inspection of your equipment by NW Natural. The annual inspection is offered by NW Natural as part of the company's service, so there is no extra charge for the visit.

What’s included in the inspection?

A technician will come to your home or business and inspect your gas equipment. (Please note, Spring and Summer months are the best time to schedule an inspection!) Depending on the situation, the technician will perform a variety of checks during the inspection:

  • Cycle the equipment for proper operation
  • Visual inspection of your venting system
  • Clean and adjust pilots as needed
  • Check for any possible gas leaks
  • Check safety devices and controls
  • Check appliance gas rate / inputs to ensure safe, efficient operation of your equipment in accordance with manufacturer settings

Frequently asked questions & answers

Why should customers schedule an inspection?

An annual inspection can help ensure your gas equipment is working safely and efficiently. If you are in a new home, or if you have had your appliances repaired or inspected within the last year, you may not need this service. But other homeowners can benefit.

When's the best time to schedule an inspection?

NW Natural service technicians have the most time available for these inspections between spring and early fall, before the heating season begins. And, if you need a repair, you will also have the best chance of finding an available contractor that specializes in gas equipment during those warmer months.

How do I schedule an inspection?

You can schedule your NW Natural equipment inspection online, or by calling us at 800-422-4012.

Should I ask to see the service tech's ID?

Yes. NW Natural sends employees and contractors throughout its service territory all year round. You may see them working in the street or checking outside buildings – and sometimes they may ask entry into your home. You can recognize them by uniforms or orange shirts or vest – and their photo ID.

Important

You must provide all-day access on the day of the inspection. Our technician will not complete a routine inspection if an adult (18 or over) is not present. If it isn't possible for you to remain home or at your business on the day of the inspection, you may call Customer Service at 800-422-4012 for other arrangements.

If your gas equipment is not working correctly and you smell a gas odor, please call our emergency line at 800-882-3377.