Gas Equipment Inspection
All about equipment inspections, and how you can schedule one.
Schedule your gas equipment safety inspection once a year to help keep your equipment running at peak efficiency.
The annual inspection is offered by NW Natural as part of our customer service, so there is no extra charge for the visit.
What’s included in the inspection?
We'll send a technician to your home or business to inspect your gas equipment - range, water heater, fireplace, grill, furnace - to make sure they run efficiently and safely. (Please note, Spring and Summer months are the best time to schedule an inspection!) Depending on your equipment, the technician will perform a variety of checks during the inspection, such as:
- Run the equipment for proper operation
- Visually inspect the venting system
- Clean and adjust pilot lights as needed
- Check for possible damage
- Inspect safety devices and controls
- Review operation of equipment in accordance with manufacturer settings
Frequently asked questions & answers
Why should customers schedule an inspection?
An annual inspection can help ensure your gas equipment is working safely and efficiently. If you are in a new home, or if you have had your appliances repaired or inspected within the last year, you may not need this service. But other homeowners can benefit.
When's the best time to schedule an inspection?
NW Natural service technicians have the most time available for inspections between spring and early fall, before the heating season begins. And, if you need a repair, you will also have the best chance of finding an available contractor that specializes in gas equipment during those warmer months.
How do I schedule an inspection?
You can schedule your NW Natural equipment inspection online, or by calling us at 800-422-4012.
Should I ask to see the service tech's ID?
Yes. NW Natural sends employees and contractors throughout its service territory all year round. You may see them working in the street or checking outside buildings – and sometimes they may request entry into your home. You can recognize them by uniforms or orange shirts or vest – and their photo ID.
Our technician will not complete a routine inspection if an adult (18 or over) is not present. If it isn't possible for you to remain home or at your business when the inspector is scheduled, please call Customer Service at 800-422-4012 for other arrangements.
If your gas equipment is not working correctly and you smell a gas odor, please call our emergency line immediately at 800-882-3377.