NW Natural Employees and Contractors

You’ll recognize us by our uniforms or orange t-shirts and vests, trucks and photo IDs.

NW Natural sends employees and contractors throughout its service territory, all year round. You may see them working in the street or checking outside buildings – and sometimes they may request entry into your home.

Why we may be in your neighborhood

As part of our commitment to the communities we serve, NW Natural employees and contractors may be in your neighborhood from time to time. Some tasks they perform include:

  • Routine inspections of natural gas pipelines, meters and other parts of the distribution system
  • Visiting homes to inspect appliances or in response to an odor call
  • Performing maintenance work
  • Checking the location of underground utilities
  • Moving pipelines to accommodate public projects like road construction
  • Installing service pipelines for new customers

Ask for identification

Feel free to ask any employee for identification. He or she will be glad to show you a plastic badge with a name and current photo.

Any questions?

If you have any questions about the presence of NW Natural employees in your neighborhood, call us at 800-422-4012. A customer service representative will find out if employees have been dispatched to your neighborhood.