Convert Your Home to Natural Gas

Check for gas availability, find a contractor, and more.

The first step in converting your home to gas is to check for gas availability online in your area or by calling Customer Service at 800-927-6123.

Once gas availability has been determined, you’re ready to convert to efficient, affordable natural gas. Here are the next steps to consider.

Investigate offers

Before you select your gas equipment, you may want to ask your heating contractor about equipment options and offers to save even more money. Please also view our Special Offers.


Your contractor will place an order with NW Natural for installation of a gas service line to your home.


If required, NW Natural will obtain permits for its gas service line work outside the home. Your heating contractor will be responsible for obtaining any required permits for the equipment and gas line inside the home.

Utility locates

After your order is processed, you will see some painted marks on or near your property. These marks indicate the location of your water, phone, sewer, and electrical lines and the gas main in the street. The proposed route for the new gas service line to your home will be painted in white.

Your service line

A few days after the utility locates, a NW Natural crew will install the service line from the street to your home.

Your new gas equipment

Your contractor will install your natural gas equipment and connect the equipment to the gas meter according to the schedule you and your builder agree upon.

The inspection process

Your contractor is required to obtain all necessary permits and perform pressure tests on your houseline. If the houseline passes the pressure test, an inspector will attach a "green tag." This step must be completed before NW Natural can activate your service. Most jurisdictions also require a final inspection of the gas equipment.

Activating your gas service

After the inspection is complete and at least one piece of gas equipment is completely installed, call NW Natural at 800-927-6123 to activate your gas service. Watch your mailbox for a new-customer welcome packet, which includes time-sensitive information. Gas equipment should be used within 90 days of activation, unless otherwise agreed upon.


Relax and enjoy the performance, comfort, and peace of mind that natural gas provides!