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Your situation

Your gas availability search resulted in an answer of Yes.

Your property is eligible for service because the following appears to be true:

You have a gas main in an acceptable range to your property
The gas main serving this home is classified as a standard gas main type
Your property is not on an arterial such as a four-lane street or state highway
If a new construction project, you are providing an open pathway for service on the property per tariff requirements

What will gas service cost?

For Oregon and Washington Properties

Your gas availability search resulted in an answer of Yes.

Depending on the location of your house or structure, pricing may vary. For some installations, a site visit will be required to determine pricing. Please contact a NW Natural Representative for more details.

Note: Final costs will be determined at the time you place your order and extraordinary construction may result in additional costs.

How long will it take?

Each order is unique, so timing can vary. However, you can expect the timing for service installation to fall within these general guidelines.

Depending on where your property is located, installation may require a permit from your city or county. This can add to the installation time. The installation timing can also be affected by extraordinary construction conditions such as nearby railroad, easements, creek crossings, or rocky terrain.

For properties converting to natural gas:

If no permit is required, installation should occur no later than nine business days from the date of the order, after final costs have been determined, and the site is ready for installation of the gas service line.

For new construction properties building with natural gas:

If no permit is required, installation should occur no later than seven business days from the date of the order, if a trench is open or the conduit is ready for installation of the gas service line.

What do I need to know to get started?

1. Investigate offers
Before you select your equipment, you may want to check with your contractor for equipment options and offers. If you are converting your home or structure to natural gas, use our Find a Contractor tool to find a NW Natural Preferred Contractor in your area.

2. Order
Please contact a NW Natural representative to verify if gas service line is active. Then, you or your contractor will place an order with NW Natural for installation of a gas service meter.

3. Permits
If required, NW Natural will obtain permits for its gas service line work. You and your contractor will be responsible for obtaining any required permits for the equipment and houseline.

4. Utility locates
After your order is processed, you will see some painted marks on or near your property. These marks indicate the location of your water, phone, sewer, and electrical lines and the gas main in the street.

5. Your service line is installed
Within a few days after the utility locates, a NW Natural crew will arrive to install the service line from the street to your home and set the meter. Your billing account activates when the gas meter is set.

6. Your new gas equipment is installed
Your contractor will install your natural gas equipment and connect the houseline to the gas meter on the schedule you and your builder agree upon.

7. The inspection process is completed
Your contractor is required to obtain all necessary permits and pressure tests for your houseline. If the houseline passes the pressure test, an inspector will attach a "green tag." This step must be completed before NW Natural can activate your meter. Most jurisdictions also require a final inspection of the gas equipment.

8. Your meter is turned on
After the meter is "green tagged", NW Natural will activate your meter and your equipment will be ready for use.

9. Enjoy
Relax and enjoy the convenience, comfort, and peace of mind that natural gas provides!