1. Investigate offers
Before you select your equipment, you may want to check with your contractor for equipment options and offers. Use our Find a Contractor tool to find a NW Natural Preferred Contractor in your area.
2. Order
Please contact a NW Natural representative to verify if gas service line is active. Then, you or your contractor will place an order with NW Natural for installation of a gas service meter.
3. Permits
If required, NW Natural will obtain permits for its gas service line work. You and your contractor will be responsible for obtaining any required permits for the equipment and houseline.
4. Utility locates
After your order is processed, you will see some painted marks on or near your property. These marks indicate the location of your water, phone, sewer, and electrical lines and the gas main in the street.
5. Your service line is installed
Within a few days after the utility locates, a NW Natural crew will arrive to install the service line from the street to your home and set the meter. Your billing account activates when the gas meter is set.
6. Your new gas equipment is installed
Your contractor will install your natural gas equipment and connect the houseline to the gas meter on the schedule you and your contractor agree upon.
7. The inspection process is completed
Your contractor is required to obtain all necessary permits and pressure tests for your houseline. If the houseline passes the pressure test, an inspector will attach a "green tag." This step must be completed before NW Natural can activate your meter. Most jurisdictions also require a final inspection of the gas equipment.
8. Your meter is turned on
After the meter is "green tagged", NW Natural will activate your meter and your equipment will be ready for use.
9. Enjoy
Relax and enjoy the convenience, comfort, and peace of mind that natural gas provides!