Resources During Coronavirus (COVID-19) Pandemic

Bill payment options and other helpful information for customers

 

BILL PAYMENT OPTIONS

As you might know, during the early phases of the Stay Home order, we suspended late fees and disconnects, offered flexible payment options, and raised $100,000 that provided funding to community members in need through several local organizations. These were important steps as we supported our community and customers during this difficult time.

Throughout it all, our customers have understandably had questions such as: How will I pay back my past-due bills? What if my service was already turned off for non-payment? Is support available for businesses?

We’re committed to providing helpful answers to these questions. And as many counties in Oregon and Washington reopen, we’re also committed to assisting customers with reconciling past due account balances.

Please contact us today to see which financial assistance options may work best for you. Our assistance options include:

  • Flexible payment plans—We have a variety of payment plans to help you manage a past due balance. If you’re already on a payment plan, we can review your account to renegotiate your existing plan or consider a different plan option.
  • Energy assistance programs—If you’re someone on a limited or fixed income who needs continued assistance paying energy bills, we can go over available energy assistance programs.
  • More time—If you need a simple, quick way to ensure you don't miss a payment this month, we can often extend the payment due date.

Please call us at 800-422-4012, 7 a.m. to 6 p.m., Monday through Friday, to discuss what works for you.

TRANSLATION ASSISTANCE

¿Cómo pagaré mis facturas vencidas? ¿Qué pasa si ya habían desconectado mi servicio por no haber podido pagar? ¿Hay apoyo disponible para las empresas? OBTENGA MÁS INFORMACIÓN >> 

Làm sao tôi có thể trả các hóa đơn quá hạn được đây? Nếu tôi đã bị cắt dịch vụ vì lý do không trả hóa đơn thì sao? Có hỗ trợ nào cho các doanh nghiệp không? Tìm hiểu them >> 

我如何偿还逾期账单? 如果我的服务已因未付款而切断,该怎么办? 公司是否能获得支持?了解更多。 >> 

Как я смогу оплатить свои просроченные счета? Что делать, если мое обслуживание уже было отключено за неуплату? Предлагается ли поддержка для частных предприятий? Получите более подробную информацию. >> 

SAFE SERVICE RESPONSE

For everyone’s safety, our employees are following certain rules during visits to customer’s homes or businesses: washing hands both before and after any visit, cleaning touchable surfaces and/or wearing gloves while performing work, maintaining a distance of six feet while in a home or business and asking that customers keep the same distance, and following the CDC’s guidelines for wearing face coverings.


IN THE COMMUNITY

As a member of our community for more than 160 years, NW Natural’s core value of caring has never been more important. Every year, our Corporate Philanthropy Fund, made possible by shareholders, donates about $1 million to children and families at risk.

At this time, we are focusing these contributions to community organizations that support those in need, including food banks, homeless shelters, soup kitchens, emergency responders and community action partners.We are also working with policymakers, community partners and others, advocating for additional energy assistance and other support to help our customers.


ADDITIONAL RESOURCES

For information on the coronavirus, please consult the following resources:

The World Health Organization guides the global response.

The Centers for Disease Control and Prevention leads the U.S. response.

The Oregon Health Authority and Oregon Office of Emergency Management lead the state response.

Oregon Small Business Navigator helps businesses during this time.

The Washington State Department of Health leads the state response.