You have options when it comes to paying your natural gas bill.

Pay your bill online

  • Credit or debit card
  • Checking account
  • One-time payments without logging in
  • Auto Pay
When you pay your bill online, you will be taken to our new Customer Payment Portal, powered by Paymentus, designed with enhanced security features. You can easily make online payments, set up Auto Pay and view current and past bills. 

More ways to pay your bill

phone
Pay by phone

Make a payment 24/7 using our automated Interactive Voice Response system.

Call us at 800-422-4012.

mail
Pay by mail

NW Natural provides a return envelope with your monthly bill. Use the envelope to mail in your check.

Mail payments to:
NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

Pay in person

Many local merchants are authorized to accept payments on behalf of NW Natural.

Find a pay station.

Customer Payment Portal FAQ

Upgrade your browser for the best experience

Without the most current version of your browser, some features of our Customer Payment Portal will not function properly. You will still be able to pay online.

Upgrade to the latest version of your favorite browser now  (IE 11 or earlier is not supported)

Discover More

No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips
Get help with payments.

Get temporary payment plans and payment assistance when you need them.

See options
Free weatherization: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

View assistance programs

Register your account online.

View and pay bills, see gas use, and compare use over time.