NW Natural Customer Service Portal.
Need something else? Send us an email so you can get back to your day.
For questions about your bill and other matters, our customer assistance team can help during regular business hoursvia email. If your service is off, at risk of disconnection or you don’t have heat or hot water, you’ll be contacted shortly.
If you smell a gas odor, do not send an email. Call our Emergency Line at 800-882-3377 for immediate assistance.
Anytime online resources
Need help with appliances?
Questions about if your appliances are working correctly? Schedule an equipment inspection with one of our NW Natural Service Technicians. Once a year, we'll conduct an inspection at no extra charge to you.
Search for a NW Natural Preferred Contract for your new appliance needs. We've screened these partners for you to confirm their technical expertise and knowledge of available quality products.
Safety resources by phone
Call before you dig
Dial 811 at least two days before any digging project.
It's free and it's the law.
NW Natural customer service
Contact us by phone
For customer service inquires dial 503-226-4211 or 800-422-4012 Monday - Friday | 7am - 6pm PST.
Hearing impaired, use 711.
Contact us by email
For questions about your bill and other matters, our customer assistance team can help during regular business hours via email.
For specific questions, get in touch below
Choose from a selection of numbers and emails to reach the department you are looking for.
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NW Natural Appliance Center