Need some help?

Contact NW Natural

For all customer service inquiries 503-226-4211 or 800-422-4012
Monday - Friday | 7 am - 6pm PST
Hearing impaired, use 711

For non-urgent matters, our customer assistance team can help via email

Natural gas emergency

800-882-3377 or 911

24 hours a day

Smell. Go. Let us know.®

Call before you dig

Dial 811

It's free and it's the law.

Pay your bill by mail

(Only for paying bills)

NW Natural

P.O. Box 6017

Portland, OR 97228-6017


For specific questions, get in touch below

Choose from a selection of numbers and emails to reach the department you are looking for.