You're in the right place for help

NW Natural Customer Service Portal.

Your one-stop location for fast and easy self-service account options and contact information. 

Anytime online resources

Need help with appliances?

Questions about if your appliances are working correctly? Schedule an equipment inspection with one of our NW Natural Service Technicians. Once a year, we'll conduct an inspection at no extra charge to you. 

Search for a NW Natural Preferred Contract for your new appliance needs. We've screened these partners for you to confirm their technical expertise and knowledge of available quality products.

Safety resources by phone

Natural gas emergency

Call: 800-882-3377 or 911
24 hours a day.

Smell? Go. Let us know!

Call before you dig

Dial 811 at least two days before any digging project.
It's free and it's the law.

Learn more

NW Natural customer service

Contact us by phone

For customer service inquires dial 503-226-4211 or 800-422-4012 Monday - Friday | 7am - 6pm PST.
Hearing impaired, use 711.

Contact us by email

For non-urgent matters, our customer assistance team can help via email.

For specific questions, get in touch below

Choose from a selection of numbers and emails to reach the department you are looking for.