Payment assistance options.

Get temporary payment plans and assistance when you need them

The comforts and conveniences of natural gas are available with flexible monthly payment options, as well as state-assistance programs to those in need.

Extend payment due date

If you need just a quick, simple way to ensure you don't miss a payment this month, you may be able to extend your payment due date right now. Sign in to get started.

Income-qualified Bill Discount Program

  • Customers in Oregon: You can save 15% to 40% on your monthly NW Natural bills if your household income is less than 60% of Oregon state median income. There is one simple application to fill out. No proof of income is required to apply. And the application only takes a few minutes to complete online, by email or traditional mail, or over the phone.
  • Customers in Washington: Starting Jan. 1, 2024, you can save 15% to 80% on your monthly NW Natural bills if your household income is at or below 80% of the area median income.

Plans for customers with a past-due account

Call Customer Service at 800-422-4012 for qualifications and to enroll in customer payment plans.

Level payment plan

Take up to 12 months to reconcile your account balance with a level payment plan. 

How it works:
You pay 1/12 of the total balance due, plus an equal installment each month, until you've paid off your account balance at the end of 12 months. You'll see the actual usage and level payment amount on your bill, but you'll only have to pay your level payment amount. Please note: Your monthly amount may change without prior notice based on changes in usage or rates, so keep an eye on your bill.  

Current bill plus plan

Keep up with your current bills and take up to 12 months to make up any payments you missed.

How it works:
Pay 1/12 of the total balance due, plus the current bill, each month until the contract amount is paid off. This option works with a lower initial payment. Please note: Bills are unpredictable and vary according to usage per month.

Translation assistance

Low-income assistance programs

If you're a customer on a limited or fixed income who needs continued assistance paying your home energy bills, assistance programs in Oregon and Washington can help.

Homeowners or renters whose income falls within the established income range by the State. 

How it's decided:
First-come, first-served basis, but disabled, seniors, customers with medical problems and families with small children may receive priority.

How to apply: 
Through a local agency.   

Payment-assistance agencies and resources

Discover More

Enroll in Equal Pay.

Equal Pay splits your yearly gas use into steady and predictable payments, 11 months of the year.

Learn More
No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips
Free weatherization: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

View assistance programs

Register your account online.

View and pay bills, see gas use, and compare use over time.