Payment assistance options.
Get temporary payment plans and assistance when you need them
The comforts and conveniences of natural gas are available with flexible monthly payment options, as well as state-assistance programs to those in need.
Extend payment due date
If you need just a quick, simple way to ensure you don't miss a payment this month, you may be able to extend your payment due date right now. Sign in to get started.
Income-qualified Bill Discount Program
- Customers in Oregon: You can save 15% to 85% on your monthly NW Natural bills if your household income is less than 60% of Oregon state median income.
- Customers in Washington: You can save 15% to 80% on your monthly NW Natural bills if your household income is at or below 80% of the area median income.
There is one simple application to fill out. No proof of income is required to apply. And the application only takes a few minutes to complete online, by email or traditional mail, or over the phone.
Plans for customers with a past-due account
Call Customer Service at 800-422-4012 for qualifications and to enroll in customer payment plans.
Level payment plan
Take up to 12 months to reconcile your account balance with a level payment plan.
How it works:
You pay 1/12 of the total balance due, plus an equal installment each month, until you've paid off your account balance at the end of 12 months. You'll see the actual usage and level payment amount on your bill, but you'll only have to pay your level payment amount. Please note: Your monthly amount may change without prior notice based on changes in usage or rates, so keep an eye on your bill.
Current bill plus plan
Keep up with your current bills and take up to 12 months to make up any payments you missed.
How it works:
Pay 1/12 of the total balance due, plus the current bill, each month until the contract amount is paid off. This option works with a lower initial payment. Please note: Bills are unpredictable and vary according to usage per month.
Grants to help pay gas bills
You may be able to receive grants totaling $1,500 over a two-year period to help pay gas bills. To receive grants, you must:
- Call our Customer Contact Center at 800-422-4012
- Be an active NW Natural customer within the last 24 months
- In Oregon: have a household income that is not more than 15% of the state median income (SMI)
- In Washington: have a household income that is at or below 80% of area median income or federal poverty level
You can receive grants in addition to other assistance, including Bill Discount Program and payment plans.
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Low-income assistance programs
If you are a customer on a limited or fixed income who needs continued assistance paying your home energy bills, assistance programs in Oregon and Washington can help.
Eligibility:
Homeowners or renters whose income falls within the established income range by the State.
How it's decided:
First-come, first-served basis, but disabled, seniors, customers with medical problems and families with small children may receive priority.
How to apply:
Through a local agency.
Payment-assistance agencies and resources
Agencies in Oregon
Agencies in Washington
Oregon eligibility guidelines
Washington eligibility guidelines
Income- and weather-related benefits
You may be eligible for important benefits, like no late fees or reconnection fees, no deposits, and other safeguards. See the benefits and additional resources here.