Payment assistance options.

Get temporary payment plans and low-income assistance when you need them

The comforts and conveniences of natural gas are available with flexible monthly payment options and state-assistance programs to those in need.

Coming this fall: Gas bill discounts will be available for income-qualified customers

This fall, we will begin offering gas bill discounts of 15% - 40% for some households in Oregon whose income is below the state’s median income level. This program was recently approved by the Oregon Public Utility Commission, developed through state legislation (HB 2475), and supported by NW Natural, community stakeholders and other investor-owned utilities in the state. Stay tuned for updates.

Extend payment due date

If you need just a quick, simple way to ensure you don't miss a payment this month, you may be able to extend your payment due date right now. Sign in to get started.

Plans for customers with a past-due account

Call Customer Service at 800-422-4012 for qualifications and to enroll in customer payment plans.

Level payment plan

Take up to 12 months to reconcile your account balance with a level payment plan. 

How it works:
You pay 1/12 of the total balance due, plus an equal installment each month, until you've paid off your account balance at the end of 12 months. You'll see the actual usage and level payment amount on your bill, but you'll only have to pay your level payment amount. Please note: Your monthly amount may change without prior notice based on changes in usage or rates, so keep an eye on your bill.  

Current bill plus plan

Keep up with your current bills and take up to 12 months to make up any payments you missed.

How it works:
Pay 1/12 of the total balance due, plus the current bill, each month until the contract amount is paid off. This option works with a lower initial payment. Please note: Bills are unpredictable and vary according to usage per month.

Washington COVID-19 Assistance Program (CAP)

Income-qualified customers in need in Washington can receive a grant to help with a past-due balance. This new program provides instant grants of up to $2,500 per household annually. A grant can be used to help offset the cost of a payment plan or pay off a past-due account balance.

Translation assistance

Low-income assistance programs

If you're a customer on a limited or fixed income who needs continued assistance paying your home energy bills, assistance programs in Oregon and Washington can help.

Eligibility:
Homeowners or renters whose income falls within the established income range by the State. 

How it's decided:
First-come, first-served basis, but disabled, seniors, customers with medical problems and families with small children may receive priority.

How to apply: 
Through a local agency.   

Payment-assistance agencies and resources

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