Two ways to lower energy bills and keep equipment running efficiently.
Coronavirus (COVID-19) message to customers
NW Natural cares about the health and safety of our employees and customers. We are scheduling routine inspections of customers' gas equipment at this time. If you or anyone in your household has a confirmed case of COVID-19, has possible COVID-19 symptoms, or is under quarantine due to exposure to COVID-19, you must call us at 800-422-4012 for more information about scheduling restrictions and special instructions for scheduling an inspection at a later time. If none of these conditions exist in your home, you may schedule an inspection using this online tool. Once a year, NW Natural will conduct an inspection at no extra charge to you. This free service helps keep your equipment and appliances running at peak efficiency.
For everyone’s safety, all employees are following certain rules during visits to customers' homes. Our field employees will wear a mask, hand wash before and after any visit, and wear gloves while performing work. They will also maintain a distance of 6 feet (10 feet in Washington) and we ask that you do the same.

Schedule an equipment inspection
You can lower energy bills when your appliances run at peak efficiency. Once a year, we'll conduct an inspection at no extra charge to you.
Equipment inspection FAQ
What's included in the inspection?
When's the best time to schedule an inspection?
Should I ask to see the service tech's ID?
Request a repair, maintenance or tune-up
The NW Natural Service Solutions program and Find a Contractor tool help customers who might have unique repair, maintenance or tune-up needs, or are unsure of what to do.
NW Natural Service Solutions program
Tell us about your unique repair or maintenance situation, and a coordinator will help you find the right contractor.
Contact Service SolutionsFind a contractor
Equipment and appliance tune-ups lower energy bills and help increase operating efficiency. A NW Natural Preferred Contractor will test, clean and adjust parts.
Request a tune-upEquipment tune-up FAQ
How much does a tune-up cost?
What's included?
Why should I schedule a tune-up?