Coronavirus (COVID-19) message to customers
NW Natural cares about the health and safety of our employees and customers. We are scheduling routine inspections of customers' gas equipment at this time. If you or anyone in your household has a confirmed case of COVID-19, has possible COVID-19 symptoms, or is under quarantine due to exposure to COVID-19, you must call us at for more information about scheduling restrictions and special instructions for scheduling an inspection at a later time. If none of these conditions exist in your home, you may schedule an inspection using this online tool. Once a year, NW Natural will conduct an inspection at no extra charge to you. This free service helps keep your equipment and appliances running at peak efficiency.
For everyone’s safety, all employees are following certain rules during visits to customers' homes. Our field employees will wear a mask, hand wash before and after any visit, and wear gloves while performing work. They will also maintain a distance of 6 feet (10 feet in Washington) and we ask that you do the same.
Equipment inspection FAQ
What's included in the inspection?
When's the best time to schedule an inspection?
Should I ask to see the service tech's ID?
Request a repair, maintenance or tune-up
The NW Natural Service Solutions program and Find a Contractor tool help customers who might have unique repair, maintenance or tune-up needs, or are unsure of what to do.
Equipment tune-up FAQ
How much does a tune-up cost?
Why should I schedule a tune-up?
Register your account online.
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