Two ways to lower energy bills and keep equipment running smoothly.

Coronavirus (COVID-19) message to customers

NW Natural cares about the health and safety of our employees and customers. We are scheduling routine inspections of customers gas equipment at this time. If you or anyone in your household has a confirmed case of Coronavirus, has possible Coronavirus symptoms, or is under quarantine due to exposure to the Coronavirus, you must call us at 1-800-422-4012 for restrictions and special instructions for scheduling an inspection. If none of these conditions exist in your home, you may schedule an inspection using this online tool. Once a year, NW Natural will conduct an inspection at no extra charge to you. This free service helps keep your equipment and appliances running at peak efficiency.

For everyone’s safety, all employees are following certain rules during visits to customer’s homes. Our field employees will wear a mask, hand wash before and after any visit, and wear gloves while performing work. They will also maintain a distance of 6 feet (10 feet in Washington) and we ask that you do the same.

worker

Schedule an equipment inspection

Once a year, we'll conduct an inspection at no extra charge to you. This free service keeps your equipment and appliances running at peak efficiency.

Schedule Inspection

Equipment inspections - FAQs

Request a repair, maintenance or tune-up


The NW Natural Service Solutions program and Find a Contractor tool helps customers who might have unique repair, maintenance or tune-up situations, or who are unsure what they need.

Partner resources

NW Natural Service Solutions Program

Tell us about your unique repair or maintenance situation, and a coordinator will help you find the right contractor.

Contact Service Solutions
Find a contractor

Let us hook you up with a contractor you can count on.

Equipment and appliance tune-ups lower energy bills and help increase operating efficiency. A NW Natural Preferred Contractor will test, clean and adjust parts.

Request a tune-up

Equipment tune-up - FAQs

Discover More

Rebates and offers.

Save energy and get as much as $3,000 back on high-efficiency natural gas appliances.

Learn more
Ways to save every month.

Read tips that can help you improve energy efficiency and lower your monthly bill.

Learn more
Savings programs: see if you qualify.

Free weatherization services includes insulation, and can lower your monthly energy bill.

View savings programs

Register your account online.

View and pay bills, see gas use, and compare use over time.