Request a tune-up

Ways to lower energy bills and keep equipment running efficiently.

You can lower energy costs with a tune-up

Why should I schedule a tune-up?

How much does a tune-up cost?

In the Portland Metro, Clark County, Lincoln County, Astoria areas[1]Portland Metro/Vancouver Metro/Lincoln County/Astoria includes Beaverton, Gresham, Hillsboro, Aloha, Cornelius, Damascus, Fairview, Forest Grove, Gladstone, King City, Lake Oswego, Lincoln City, Milwaukie, Newport, Oregon City, Sherwood, Tigard, Troutdale, Tualatin, West Linn, Wilsonville, Wood Village, Sandy, Aurora, Wilsonville, Newberg, Sherwood, Donald, Hubbard, Woodburn, Amity, Carlton, Dundee, McMinnville, Sheridan, Willamina, Columbia County, Rainer, Saint Helens, Warren, Scappoose, Vernonia and Astoria.

Furnace tune-up $189
Air conditioning tune-up $189
Fireplace tune-up $239

In the Albany, Columbia Gorge (OR and WA), Coos County, Eugene, Salem areas

Furnace tune-up $139
Air conditioning tune-up $139
Fireplace tune-up $189

What's included?

19-point gas furnace tune-up

Cycle the furnace
Blower - inspect assembly if possible
Clean or change filter (customer supplied or purchased from contractor)
Verify limit operations
Measure and record delta T (temp split)
Clean flame sensor
Clean and cycle condensate pump (90% or better EF)
Measure and record amp draw to blower
Measure and record amp draw inducer
Inspect flue pipe
Measure and verify ignition protocols
Clean burners
Tighten electrical connections
Clean and adjust pilot assembly if applicable
Clean exterior panels
Measure and adjust gas pressure
Inspect heat exchanger
Conduct bubble test for gas leaks
Vacuum burner compartment

14-point air conditioner tune-up

Cycle the air conditioner
Clean or change filter (customer supplied or purchased from contractor)
Test/record total refrigerant pressure
Test/record outdoor ambient temperature
Test/record indoor ambient temperature test
Test/record amperage draw on fan motors
Check motor capacitors -- indoor and outdoor
Oil motors if applicable
Check integrity of electrical contactors
Tighten electrical connections
Check indoor coils & drain properly
Clean primary drain line & trap
Inspect and wash outdoor coils
Remove debris from exterior unit & clean panels

17-point fireplace tune-up

Check and clean pilot assembly
Check igniter
Test thermocouple/pile voltage
Check and clean burners
Limited blower cleaning
Check current to gas control valve
Check for proper on/off switch and t-stat operation
Check gas pressure
Check for gas leaks
Ensure proper safety switch operation
Check vent for blockage
Check for spillage at flue
Check and clean glass door and gaskets
Check gas log condition (if applicable)
Check remote control functionality
Touch up firebox paint
Replace ember bed material

Request a repair, maintenance or tune-up

The NW Natural Service Solutions program and Find a Contractor tool help customers who might have unique repair, maintenance or tune-up needs, or are unsure of what to do.

Find a contractor

Equipment and appliance tune-ups lower energy bills and help increase operating efficiency. A NW Natural Preferred Contractor will test, clean and adjust parts.

Request a tune-up

NW Natural Service Solutions program

Tell us about your unique repair or maintenance situation, and a coordinator will help you find the right contractor.

Contact Service Solutions

Annual equipment inspection

You can lower energy bills when your appliances run at peak efficiency. Once a year, we'll conduct an inspection at no extra charge to you.

Schedule

Equipment inspection FAQ

How do I schedule a free equipment inspection?

How can I lower my energy bills?

We have options that can help lower energy bills:

No-cost, low-cost energy-efficiency tips. See tips
Enroll in the Equal Pay billing program to get predictable gas bills 11 months out of the year. We'll estimate your annual gas usage over the course of a year and divide it into 11 equal monthly payments. In the 12th month, we'll calculate your actual usage and either refund you or credit your bill for the difference. Learn more
The Oregon bill discount program can save you 15% to 40% on your monthly NW Natural bills. Discounts are available if your household income is less than 60% of Oregon state median income. Learn more and apply

My equipment isn’t working properly, and I need help now.

I think I smell natural gas. What do I do?

When do you recommend planning an inspection?

What's included in the inspection?

1) Home or business visit.
A NW Natural technician visits your home or business and inspects the natural gas furnace, water heater, fireplace, range or grill. A person aged 18 or older must be home at that time.

2) Recommended repairs, if necessary.
Our technician provides you with next steps. (Contact our Service Solutions team, which will refer you to a NW Natural Preferred Contractor best suited to make recommended repairs.)

3) General equipment checks.
Depending on your equipment, the technician performs a variety of checks during the inspection. Examples include:

Run the equipment for proper operation.
Visually inspect the venting system.
Clean and adjust pilot lights as needed.
Check for possible damage.
Inspect safety devices and controls.
Review operation of equipment in accordance with manufacturer settings.

Should I ask to see the service tech's ID?

Discover More

Rebates and offers.

Save energy and get as much as $2,000 back on high-efficiency natural gas appliances.

No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

Free weatherization: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

Register your account online.

View and pay bills, see gas use, and compare use over time.