Two ways to lower energy bills and keep equipment running efficiently.

Coronavirus (COVID-19) message to customers

NW Natural cares about the health and safety of our employees and customers. We are scheduling routine inspections of customers' gas equipment at this time. If you or anyone in your household has a confirmed case of COVID-19, has possible COVID-19 symptoms, or is under quarantine due to exposure to COVID-19, you must call us at 800-422-4012 for more information about scheduling restrictions and special instructions for scheduling an inspection at a later time. If none of these conditions exist in your home, you may schedule an inspection using this online tool. Once a year, NW Natural will conduct an inspection at no extra charge to you. This free service helps keep your equipment and appliances running at peak efficiency.

For everyone’s safety, all employees are following certain rules during visits to customers' homes. Our field employees will wear a mask, hand wash before and after any visit, and wear gloves while performing work. They will also maintain a distance of 6 feet (10 feet in Washington) and we ask that you do the same.


Schedule an equipment inspection

You can lower energy bills when your appliances run at peak efficiency. Once a year, we'll conduct an inspection at no extra charge to you. 

Schedule Inspection

Equipment inspection FAQ

Request a repair, maintenance or tune-up

The NW Natural Service Solutions program and Find a Contractor tool help customers who might have unique repair, maintenance or tune-up needs, or are unsure of what to do.

Partner resources

NW Natural Service Solutions program

Tell us about your unique repair or maintenance situation, and a coordinator will help you find the right contractor.

Contact Service Solutions
Find a contractor

Find a contractor

Equipment and appliance tune-ups lower energy bills and help increase operating efficiency. A NW Natural Preferred Contractor will test, clean and adjust parts.

Request a tune-up

Equipment tune-up FAQ

Discover More

Rebates and offers.

Save energy and get as much as $2,000 back on high-efficiency natural gas appliances.

Learn more
Ways to save every month.

Read tips that can help you improve energy efficiency and lower your monthly bill.

Learn more
Savings programs: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

View savings programs

Register your account online.

View and pay bills, see gas use, and compare use over time.