1) Home or business visit.
A NW Natural technician visits your home or business and inspects the natural gas furnace, water heater, fireplace, range or grill. A person aged 18 or older must be home at that time.

2) Recommended repairs, if necessary.
Our technician provides you with next steps. (Contact our Service Solutions team, which will refer you to a NW Natural Preferred Contractor best suited to make recommended repairs.)

3) General equipment checks.
Depending on your equipment, the technician performs a variety of checks during the inspection. Examples include:

• Run the equipment for proper operation.
• Visually inspect the venting system.
• Clean and adjust pilot lights as needed.
• Check for possible damage.
• Inspect safety devices and controls.
• Review operation of equipment in accordance with manufacturer settings.

Plan your inspection for spring and summer, before the heating season begins. You'll also have an easier time finding an available contractor that specializes in gas equipment if you need a repair.

Yes. NW Natural sends employees and contractors throughout its service territory all year round, and sometimes they may request entry into your home. You can recognize this team by their uniforms or orange shirts or vest, and their photo ID.

In the Portland Metro, Clark County, Astoria area[1]Portland Metro/Vancouver Metro/Astoria includes Beaverton, Gresham, Hillsboro, Aloha, Cornelius, Damascus, Fairview, Forest Grove, Gladstone, King City, Lake Oswego, Milwaukie, Oregon City, Sherwood, Tigard, Troutdale, Tualatin, West Linn, Wilsonville, Wood Village Sandy, Aurora, Wilsonville, Newberg, Sherwood, Donald, Hubbard, Woodburn, Amity, Carlton, Dundee, McMinnville, Sheridan, Willamina, Columbia County, Rainer, Saint Helens, Warren, Scappoose, Vernonia and Astoria.

Furnace tune-up $179
Fireplace tune-up $229
Air conditioning tune-up $179
Boiler tune-up $259

In the Albany, Columbia County (OR and WA), Coos County, Eugene, Lincoln County, Salem area

Furnace tune-up $129
Fireplace tune-up $179
Air conditioning tune-up $129
Boiler tune-up $189

19-point gas furnace tune-up

• Cycle the furnace
• Blower - inspect assembly
• Clean or change filter (customer supplied or purchased from contractor)
• Verify limit operations
• Measure and record delta T
• Clean flame sensor
• Clean and cycle condensate pump (90% or better EF)
• Measure and record amp draw to blower
• Measure and record amp draw inducer
• Inspect flue pipe
• Measure and verify ignition protocols
• Clean burners
• Tighten electrical connections
• Clean and adjust pilot assembly
• Clean exterior
• Measure and adjust gas pressure
• Brush and inspect heat exchanger
• Conduct bubble test for gas leaks
• Vacuum burner compartment

17-point fireplace tune-up

• Check and clean pilot assembly
• Check igniter
• Test thermocouple/pile voltage
• Check and clean burners
• Limited blower cleaning
• Check current to gas control valve
• Check for proper on/off switch and t-stat operation
• Check gas pressure
• Check for gas leaks
• Ensure proper safety switch operation
• Check vent for blockage
• Check for spillage at flue
• Check and clean glass door and gaskets
• Check gas log condition (if applicable)
• Check remote control functionality
• Touch up firebox paint
• Replace ember bed material

11-point air conditioner tune-up

• Cycle the air conditioner
• Test total refrigerant pressure
• Test outdoor ambient temperature
• Test indoor ambient temperature test
• Test amperage draw on fan motors
• Oil motors
• Check integrity of electrical contactors
• Tighten electrical connections
• Check indoor coils (drain properly)
• Inspect and wash outdoor coils
• Change fuses

18-Point Gas Boiler Tune-up

• Cycle the boiler
• Check water level limits
• Check T&P for operation
• Verify limit operations
• Measure and record delta T of water
• Clean flame sensor
• Check expansion tank, if present
• Rate/set boiler input
• Inspect flue pipe
• Measure and verify ignition protocols
• Clean burners
• Tighten electrical connections
• Clean and adjust pilot assembly
• Clean exterior
• Measure and adjust gas pressure
• Inspect heat exchanger for sooting or roll out
• Conduct bubble test for gas leaks
• Vacuum burner compartment 

Gas appliance tune-ups can:

1. Lower your energy bills

2. Provide better heating and cooling efficiency

3. Extend the life of gas equipment

4. Improve comfort