Start, Stop or Transfer Service

Start, stop or transfer service.

Residential customers, use the links below to start, stop or transfer service online.

For security purposes, you will be prompted to sign-in to your current online account to begin. If you do not have a NW Natural online account, registration takes seconds to complete.

To register, you only need to provide your name, emial address and create a password. You will be able to link your gas account to your online profile after your gas account is provided.

With an online account you can:

Manage your account preferences.
Make payments online.
View your payment history.
Track your gas usage.
Sign up for payment programs such as automatic payments.

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Use the links below to start, stop or transfer your gas service online.

All applications for starting or transferring service are reviewed and may take up to three business days to complete.

If stopping service, please complete the request during regular business hours, Monday - Friday | 7am - 6pm PST.

Start service

Begin service at a new residential location.

Start service

Stop service

Stop service and close your account.

Stop service

Transfer service

Moving? Transfer service to a new location.

Transfer service

Business customers.

If you would like to start service for a business, please contact our Customer Service team at 800-422-4012.

Information about rates.

Our rates and charges in Oregon are regulated by the Oregon Public Utility Commission and in Washington by the Washington Utilities and Transportation Commission. Rates do change periodically. Visit the Rates & Regulations section for the most current information about our rates.

Register your account online.

View and pay bills, see gas use, and compare use over time.

Start, stop or transfer service FAQ

How can I review my account information on the website?

How do I create a gas account?

To start service with NW Natural, utilize the Start service form. After completing the form, you will receive an account number on the confirmation page that can be used to add your gas account to your web profile.

To add your gas account to your web profile you will need:

1. Gas Account Number

[Add steps and visuals].

If you already have an account, you can find your account number on your bill. To review additional information about your account, see more FAQ questions below.

How do I get an account number?

How do I start service on behalf of someone else?

How do I transfer my service to someone else?

I am moving from one location to another and have a gap or overlap in dates. Is this okay?

I am moving into my newly constructed home, how do I start service?

I currently have service and need to add an additional one. Can I do this?

I have a question, how can I contact a customer representative?

I'm moving, what form should I use: Start, Stop, or Transfer?

What do I do if I made a mistake on my application?

What do I need to start service in my name?

To begin service online in your name we require identifying information: in Oregon, social security number and driver's license. In Washington, social security number or drivers's license is required. Your social security number is only used to establish your service. Your credit is not impacted. If you want to use an alternate form of identification, call our Customer Contact Center at 800-422-4012.

What happens after I stop service?

What if I have roommates?

What is available to me online once I submit my application?

What is Start, Stop, or Transfer service?

Start service is when you are beginning gas service at a new residential address. Stop service is when you are stopping service at your address and closing your gas account. Transfer service is when you are moving from one location to another and would like to transfer your gas service to the new address. Transferring stops your service at your current location and starts it at a new address. If you are adding a rental or adding an additional location, don't use the Transfer service form and use the Start service form as if it's a new address.

Why do I need to have a web profile?

NW Natural cares about the information you share with us. In order to protect your personal information, we now require that customers register for a web profile. This gives you a secure and convenient way to update account information, view current gas usage and prior billing statements at any time through the portal without being required to call the Customer Contact Center during business hours.

Why do we have to provide social security numbers?

Start, stop or transfer service.

Residential customers, use the links below to start, stop or transfer service online.

Use the links below to start, stop or transfer your gas service online.

Start service

Stop service

Transfer service

Business customers.

Information about rates.

Register your account online.

Start, stop or transfer service FAQ

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