Step 1

Answer the most important question: is it even possible to add natural gas to your home? Check our online availability tool to see if we serve your location, and tell us if you'll be doing new construction or converting an existing home.

Check now

Step 2

Find ways to save with NW Natural rebates and special offers for residents of Oregon and Washington. 

View NW Natural offers

 

Step 3

Check our select group of full service professionals who can help you switch to natural gas. We've already screened them for expertise and quality customer service, so you can trust your home is in good hands.

Your contractor will work with us directly to set up gas service line installation.

Find a contractor near you

Step 4

Outdoor gas service line work requires permits, because it can interfere with the sidewalk or street. We'll get those for you. Indoor work like appliance installations can also include gas lines. Your contractor will manage those permits.

Step 5

Once your installation order processes, we'll need to map out the route for a new gas line to your home. So if you see any paint marks in your yard, or on the sidewalk and street near your home, don't worry. They're simply indicating the location of your water, phone, sewer and electrical lines and the gas main in the street. The proposed route for your new gas service line will be white.

The marks could look like this:

Step 6

Several days after we locate and mark the underground utilities, a NW Natural crew or preferred partner will install the service line from the street to your home and set the meter. If digging is required, we'll restore your landscaping.

Step 7

Your contractor will install your natural gas equipment and connect equipment to the gas meter. (Please note the meter needs a minimum 3 feet of unobstructed space.)

Step 8

Before we can activate your meter, your contractor must obtain a permit and perform pressure tests on your new house line. A "green tag" is a passing grade, and means you're good to have your service activated. Some jurisdictions also require a final inspection of the gas equipment. Talk to your contractor for details.

Step 9

After the meter is “green tagged” and at least one piece of gas equipment is completely installed, you can call NW Natural at 800-927-6123 to turn activate your gas service. (We will need access to your equipment.)  You will receive a new-customer welcome packet with time-sensitive information. An important note: Gas equipment should be used within 90 days of activation, unless otherwise agreed upon.