Understanding your natural gas bill. 

The new NW Natural bill is arriving soon!

We've been working on a design to make your bill simpler to read and added new details that answer the most common questions. This summer on your bill, you will see:

  • A new graph that shows your energy use for the current and previous years, so you know how your energy use is trending over time.
  • Information that highlights important differences between bills, such as changes in the number of days in a billing cycle and average temperature.
  • At a glance, if you used less or more energy than the month before, letting you gauge the results of your energy-saving efforts.

Stay tuned to this page for more information.

Questions about your bill?

Starting Nov. 1, 2023, bills for most customers went down in the short-term—mostly due to global gas prices stabilizing, as well as efficient use of NW Natural's storage facilities and pipeline network. However, new costs from new state-directed climate programs in both Oregon and Washington may impact your bills in 2024. Get the details on this year’s rates.

For billing inquiries, please send us an email or contact customer service at 800-422-4012, 7am to 6pm, Monday through Friday. We can also assist you in additional languages by interpreter.


Common billing terms

How your gas bill is calculated

Our rates are regulated and approved by the Public Utility Commission of Oregon (OPUC) and the Washington Utilities and Transportation Commission (WUTC). The current charges on your bill are based on up to five components.

For every dollar you paid on your gas bill, your money went to:

Overall, about 90% of your bill goes toward the cost of gas, delivery and the services provided to you as a customer, with the remaining 10% going toward regulated rate of return on NW Natural’s investment in the gas system.


Parts of your bill

  Natural gas rates over time

    Despite this period of extraordinary market conditions,
    NW Natural customers will still be paying less than they did 15        years ago for their natural gas bills.

Discover More

No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips
Free weatherization: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

View assistance programs
No power? No problem.

Keep the heat on with natural gas generators and many cooktops, fireplaces and water heaters.

Watch videos

Register your account online.

View and pay bills, see gas use, and compare use over time.