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Access Your AccountMake a payment
Pay online, by mail, or find a location near you.
Find a rebate
Save on high-efficiency natural gas upgrades and installations.
Turn gas service on, off or move it to a new home.
Begin service at a new residence location.
Stop Service →Stop service and close your account.
Transfer Service →Moving? Transfer service to a new location.
Customer Resources
Bills going down for most NW Natural customers on Nov. 1
Due in part to stabilizing global gas prices and steps we take to keep gas prices as low as possible.
See detailsNo power? No problem
Most natural gas fireplaces, water heaters and cooktops continue to work during a power outage.
Learn moreSmell rotten eggs?
We make natural gas smell bad so you know to leave and call 800-882-3377. We'll come out day or night.
Learn moreBill Discount Program
Qualifying households in Oregon can receive discounts on gas bills. Washington discounts begin Jan. 1.
See detailsFacts & analysis about our energy system
Sound energy policy informed by facts and transparent analysis.
Learn more