See helpful materials included with bills each month.

Find out the latest goings-on at NW Natural. Helpful discounts and tips to lower energy bills, safety information, self-service tools, opportunities to reduce your household's environmental impact, and more.


Receive rebates when you upgrade to a high-efficiency natural gas furnace
Comfort Zone newsletter for Washington customers
Customers in Washington County: Free weatherization and heating upgrades are available for qualifying incomes


Help lower heating bills this fall with a natural gas appliance tune-up
Customers in Columbia, Clatsop and Tillamook counties: Free weatherization and heating upgrades are available for qualifying incomes
Customers in Yamhill County: Free weatherization and heating upgrades are available for qualifying incomes


Washington customers: Enroll in Smart Energy to mitigate your household carbon emissions
Oregon customers: Learn about the default billing method called WARM (Weather Adjusted Rate Mechanism)


Comfort Zone newsletter
Houseline maintenance annual reminder


Receive rebates when you upgrade your natural gas furnace and air conditioner
Oregon customers: Enroll in Smart Energy to offset household carbon emissions


Comfort Zone newsletter
Energy facts Q&A


Special spring pricing on furnace and air conditioner tune-ups
Free weatherization and heating upgrades for income-qualifying customers in Multnomah County
Rights & Responsibilities for Oregon customers
Rights & Responsibilities for Washington customers
Rights & Responsibilities for Non-residential customers


Comfort Zone newsletter
We can help you manage winter energy bills
Receive rebates for high-efficiency natural gas furnace upgrades


Important safety tips and information for your home or business
Get incentives from Energy Trust when you make qualifying energy-saving upgrades


Gas Assistance Program (GAP) celebrates 40 years 

General utility information

Contact us: Get the answers you’re looking for

Rights and responsibilities

Houseline maintenance
Oregon WARM billing program

Energy Trust of Oregon data sharing rule

For our residential and commercial customers in Oregon


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Get help with payments.

Get temporary payment plans and payment assistance when you need them. Check out the Bill Discount Program to save 15% to 80% on bills.

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Bills going down for most customers on Nov. 1.

Bills are going down in part due to global gas prices stabilizing and steps we take to keep gas prices as low as possible for customers.

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No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips
Can I get gas?

Check on gas availability for your conversion or new construction project.

Find a contractor

Use our tool to find a NW Natural preferred contractor.

Register your account online.

View and pay bills, see gas use, and compare use over time.