7:30pm update on gas service and assistance in Hood River



December 25, 2020, 7:30 PM

Update: Friday, Dec. 25, 2020, 7:30pm

Our crews continue to work in Hood River tonight and will be out until 10p.m. If they do not reach your home by then, we are bringing in even more personnel tomorrow to start work very early.

Please check our list of hotels (listed below) if you need other shelter tonight.


Media Alert, Friday, Dec. 25, 2020, 9:14am

Service restoration

This Christmas morning, NW Natural continues to turn on meters and relight equipment for customers without service in Hood River and Odell. We expect to reach every customer by the end of the evening. Some customers will have to be revisited a second or third time over the weekend if they are not home today.  See map.

We have more than 85 people working today and will have more than 100 working through the weekend to complete the job. Our crews and their vehicles are prepared to deal with the inclement weather.

NW Natural remains grateful to our utility partners Avista, Cascade/Intermountain and Puget Sound Energy who are providing mutual assistance. All workers will carry ID when they arrive at customer homes and will follow COVID-19 safety protocols as usual.

A reminder that customers should not relight their equipment but wait for NW Natural to do this. If a customer is not home, we will leave a door hanger with a phone number that they can call to schedule a time that works, typically that same day.

Service has been restored to the 1,500 customers in White Salmon and Bingen.

Heaters and blankets

In the past three days, NW Natural handed out about 2,200 portable heaters and 1,100 blankets to customers in need. We will let customers know if distribution will occur again tomorrow.

Hotel rooms are still available. Customers can contact any of the following hotels directly for a room, and should bring a copy of their gas bill or proof of address. Lodging expenses will be covered by NW Natural.  

Best Western Hood River

1108 E Marina Way, Hood River, OR 97031
(541) 386-2200

Hampton Inn
1 Nichols Pkwy, Hood River, OR 97031
(541) 436-1600 

Holiday Inn Express

2625 Cascade Ave, Hood River, OR 97031
(541) 308-1000

Columbia Cliff Villas Hotel

3880 Westcliff Drive, Hood River, OR 97031
(541) 436-2660

Best Western Cascade Locks
735 Wanapa St, Cascade Locks, OR 97014
(541) 374-8777

Holiday Inn Express The Dalles
2920 W 6th St, The Dalles, OR 97058
(541) 370-2450

The Dalles Shilo Inn
3223 Bret Clodfelter Way, The Dalles, OR 97058
(541) 298-5502

Motel 6
2014 W 7th St, The Dalles, OR 97058
(541) 296-1191  

NW Natural will continue to provide updatesFollow us @nwnatural and visit www.nwnatural.com.