New Rates Take Effect for Washington Customers
Media contact: Stefanie Week; media@nwnatural.com; 503-739-9902
FOR IMMEDIATE RELEASE
October 28, 2022
“We recognize the hardship that customers are facing right now when the costs of everyday goods – from the grocery store to the gas pump – are going up,” said David Anderson, NW Natural President and CEO. “That’s why we worked with our regulator and stakeholders to help our residential customers better manage their heating costs this winter by offering a temporary bill credit.”
A new temporary bill credit for NW Natural’s residential customers in Washington, beginning November 1, 2022, will defer some of the rate impact to warmer months when customers typically see lower bills.
With temporary bill credits in place from November 1 through March 30, the average residential customer[1]Average residential usage from November through March is 93 therms. will see an increase of about $16 per month. When temporary bill credits expire, the average residential customer[2]Average residential usage from April through October is 30 therms. will see an increase of about $11 per month from April 1 through October 31. Rates for the average small-commercial customer[3]Average small-commercial usage is 242 therms per month. will be about $54 more a month.
Steps to Maximize Affordability
The new rates for NW Natural customers in Washington include the combined effects of the annual Purchased Gas Adjustment and a general rate case approved last year by the Washington Utilities and Transportation Commission.
Despite this period of extraordinary market conditions, NW Natural customers will still be paying less than they did 15 years ago for their natural gas bills. That’s because NW Natural has taken several steps to maximize affordability, such as locking in gas purchases at lower rates, smart investments in energy storage, and energy efficiency measures.
More Ways to Save This Winter
Customers can act now to see additional savings this winter. NW Natural recommends the following three additional ways to help manage bills and save energy:
- Equal Pay payment plans. NW Natural will divide annual gas usage into 11 equal monthly payments so customers can count on predictable bills and better manage their household budget.
- Low-cost energy-saving improvements. For example, customers can save up to 20% by sealing air leaks and adding insulation. Or set their water heater’s temperature at 120 degrees – each 10-degree reduction in water temperature can save 3-5% in energy costs.
- Income-qualified assistance programs in Washington. Continued assistance paying home energy bills are available for customers on a limited or fixed income. Local agencies help with the eligibility and application process for Washington resources.
NW Natural also offers several payment plans and other payment assistance options. More information is available at nwnatural.com.
About NW Natural
NW Natural is a local distribution company that currently provides natural gas service to approximately 2.5 million people in more than 140 communities through more than 790,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural consistently leads the industry with high J.D. Power & Associates customer satisfaction scores. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for more than 160 years. NW Holdings owns NW Natural, NW Natural Renewables Holdings (NW Natural Renewables), NW Natural Water Company (NW Natural Water), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.