More than $29 million in bill credits to be distributed to NW Natural customers this year

Gas utility's effective asset management leads to multi-month rate relief for Oregon customers

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February 29, 2024

PORTLAND, Ore. — NW Natural customers in Oregon will receive a credit on their bills in February and April to help reduce energy costs. Totaling more than $29 million, the distributed credits are a result of NW Natural’s efficient pipeline capacity management and effective use of the company’s underground natural gas storage facility.  

On February bills, residential customers received, on average, a credit of $19.27 – an estimated 14% decrease on bills during a typical high-use winter month. Small commercial customers saw an average credit of $92.91 in February. Pending approval by the Oregon Public Utility Commission, in April residential customers can expect another credit of about $7.48, while small commercial customers should see an average credit of $37.70.

This marks the 21st year NW Natural has credited customers, resulting in a total of $265 million.  

Washington customers also benefit from the company’s efficiencies. However, instead of showing up as a one-time credit, Washington customers’ credits are included in the monthly billing rate throughout the year. 

About NW Natural

NW Natural is a local distribution company that currently provides natural gas service to approximately two million people in more than 140 communities through more than 800,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural owns and operates 21 Bcf of underground gas storage capacity in Oregon. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for 165 years. NW Holdings owns NW Natural, NW Natural Renewables Holdings (NW Natural Renewables), NW Natural Water Company (NW Natural Water), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.


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