Meter location & conduit guidelines
Information and resources for conduit standards and pick up.
Important Notice:
Effective March 1st - Change in accessing NW Natural sites for conduit pick up.
- NW Natural will no longer be keeping its Resource Center security gates open in the mornings and afternoons for contactors and visitors.
- Contractors and visitors will need to request permission to enter our Resource Centers upon arrival to the facility through an intercom system at the security gate.
Please see the Conduit locations tab below for addresses and pick up times.
Conduit pick up locations
Pick up conduit at these locations
You can pick up your conduit between 7am – 9am, Monday – Friday (excluding holidays). Please note that the Sherwood location has extended pickup hours, and some centers ask you to arrange pickup times in advance.
Conduit pickup is temporarily unavailable at our Vancouver location. Please call and/or visit our Parkrose location, listed below.
Central Coast
Call in advance to arrange pickup
2815 NE 36th Dr., Lincoln City, OR
541-992-2252
Central Willamette Valley
7150 Supra Dr. SW, Albany, OR
971-979-9885
Clark County
11218 NE 66th St., Vancouver, WA
971-979-6211
Conduit pickup is temporarily unavailable at this location.
Please call and/or visit our Parkrose center.
Columbia Gorge
Call in advance to arrange pickup or delivery
1125 Bargeway Rd, The Dalles, OR
971-808-7639
Mt. Scott
9222 SE Knapp, Portland, OR
971-979-9929
North Coast
2150 SE Dolphin Ave., Warrenton, OR
971-678-3932
North Willamette Valley
3123 Broadway NE, Salem, OR
971-979-9784
Parkrose
12120 NE Inverness Dr., Portland, OR
971-979-9954
Sherwood
7am-2:30pm every weekday. Go to Stores Desk inside building to receive conduit.
20285 SW Cipole Rd., Sherwood, OR
971-979-9862
South Coast
Call ahead to arrange delivery
1625 N 7th St., Coos Bay, OR
541-294-7269
South Willamette Valley
790 Goodpasture Island Road, Eugene, OR
971-979-9896
Sunset
7835 NE Walker Road., Hillsboro, OR
971-979-9965
Conduit installation
Requirements for conduit installation
Conduit installation is required for new construction services. We provide conduit for service installation at no charge. You can pick up your conduit between 7am – 9am, Monday – Friday (excluding holidays). Location information is found on the Conduit pick up locations tab below. Please note that the Sherwood and Clark County locations have extended pickup hours, and some centers ask you to arrange pickup times in advance.New construction conduit standards
Conduit Installation Standards for New Construction Services
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Conduit installation is required for new construction services regardless of length.
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NW Natural will provide yellow PVC conduit at no cost to you.
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For safety reasons service depth and separation requirements are strictly enforced.
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Install conduit at least 12” from other utilities in the trench — 6” when water is in conduit, 2” or smaller.
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Service depths for conduit installation are:– Outside property line: 30” minimum; 36” maximum– Inside property line: 18” minimum; 24” maximum, or for cross lots, 24” minimum.
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Tape or cap the ends of the installed conduit to prevent blockage.
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Mark the location of the installed PVC conduit with a section of conduit rising at least 2 feet above grade.
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Install conduit in straight runs, unless the installation is a cross lot or is otherwise approved by NW Natural.
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For conduit installations greater than 200 feet, leave a 2’ break in the conduit every 200 feet.
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Backfill material should be free from rocks where the service line will be connected to the main or curb service.
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Meter placement should be marked separately and should meet all current meter requirements.
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Conduit should be properly installed before you place your service installation order.Conduit Size Requirements:• Service length = from Property line to meter location• Up to 100 ft = 1 ½” conduit• 101 ft and greater = 2” conduit
Conduit trench installation and meter location requirements.
Conduit trench installation for new construction
Review the guides on conduit placement for new construction projects.
Meter location requirements
Understand the single-meter location requirements before you begin.
(Currently in effect for Oregon. Effective in Washington starting January 1, 2023)