Important earthquake-preparedness measures to take.
Below are helpful hints to secure your home, and the steps to take in the event an earthquake occurs.
Before an earthquake:
- Customers should know how to shut off their natural gas line by reviewing these very simple instructions.
- Secure natural gas equipment, such as water heaters, to minimize movement during a quake.
- Keep combustibles like paint cans and rags away from furnace and water heater.
- Replace semi-rigid gas connectors with flexible connectors.
- If you choose to install an earthquake shut off valve (equipment that senses ground movement or shaking and shuts off the flow of gas automatically), you need to contact an independent certified contractor. Click here to learn more.
After an earthquake:
- After an earthquake, be sure that no flammable items have fallen or spilled near natural gas appliances.
- If you detect a strong natural gas odor or hear gas blowing, call the NW Natural emergency line at 800-882-3377.
- If you turn off your gas, leave it off and contact NW Natural to have your service restored.
- Be aware that in the event of a major emergency, increased work volumes may cause service delays. It could be days before a service technician can be scheduled to restore service at your home.
- If you chose to install an earthquake shut off valve, you need to contact a certified contractor to reset the valve and relight your natural gas appliances.