You're in the right place for help

NW Natural Customer Service Portal.

This is your one-stop location for fast and easy ways to get the answers you’re looking for. Scroll down to see the things you can do any time! 

Need something else? Send us an email so you can get back to your day.

For questions about your bill and other matters, our customer assistance team can help during regular business hours 

via email. If your service is off, at risk of disconnection or you don’t have heat or hot water, please call us.

If you smell a gas odor or need to report a gas emergency, do not send an email. Call our Emergency Line at 800-882-3377 for immediate assistance.

Anytime online resources

Need help with appliances?

Questioning whether your appliances are working properly? Schedule an equipment inspection with one of our NW Natural Service Technicians. Once a year, we'll conduct an inspection at no extra charge to you. 

Do you need to upgrade, repair or tune-up your gas appliance? You can trust a NW Natural Preferred Contractor. We’ve vetted these partners for their technical skills and knowledge of available products.

Safety resources by phone

Natural gas emergency

Call: 800-882-3377 or 911
24 hours a day.

Smell? Go. Let us know!

Call before you dig

Dial 811 at least two days before any digging project.
It's free and it's the law.

Learn more

NW Natural customer service

Contact us by phone

For customer service inquires dial 503-226-4211 or 800-422-4012 Monday - Friday | 7am - 6pm PST.
Hearing impaired, use 711.

Contact us by email

For questions about your bill and other matters, our customer assistance team can help during regular business hours via email.

For specific questions, get in touch below

Choose from a selection of numbers and emails to reach the department you are looking for.