To enter the payment portal, click the "Sign in to Manage" button above and then sign into your online account to be directed to the payment portal.

Note: if you are already signed into your online account, you will be taken to the payment portal after clicking the button.

An Auto Pay schedule is the frequency or timing for when your bills are automatically paid from your selected payment method.

• Direct bank account (E-Check)
• Debit and credit cards: Visa, Mastercard, Discover
• Digital wallets: PayPal (please note when selecting this option, you will be redirected to the PayPal web site for confirmation.

The Auto Pay wallet is where you store your information for Auto Pay or individual payments, such as back account (E-Check), credit or debit card, or digital method such as PayPal.

In the My Wallet section of the payment portal, Click on “Add New” or "Add Payment Method" and select from: E-Check (direct bank account), Debit Credit, or Digital Wallets.

E-check

• Select either "Checking" or Savings"
• Input the following items: Routing number, bank account number, Bank Name (this may auto-populate based on the bank information), and the Name on the account.
• Read and agree to the Payment Authorization terms by selecting the checkbox.
• When you are done, click "add to save the payment method.

Debit or credit card

• Input the following items: card number, expiration date, cardholder name, CVV.
• Read and agree the Payment Authorization terms by selecting the checkbox.
• When you are done, click "Add" to save the payment method.

Digital Wallets

• For PayPal, select the corresponding button and you will be directed to the third-party website for verification.
• When you are done, click "Add" to save the payment method.

• After entering the payment portal, click on "My Wallet" in the left-hand navigation. (If you have not already saved a payment method in your wallet, your wallet will display as empty)
• Then click on "Add Payment Method"
• Click on and select from E-Check (direct bank account), Debit, Credit, or Digital Wallets.

E-check

• Select either "Checking" or Savings"
• Input the following items: Routing number, bank account number, Bank Name (this may auto-populate based on the bank information), and the Name on the account.
• When you are done, click "Add" to save the payment method.

Debit or credit card

• Input the following items: card number, expiration date, cardholder name, CVV.
• Read and agree to the Payment Authorization terms by selecting the checkbox.
• When you are done, click "Add" to save the payment method.

Digital Wallets

• For PayPal, select the corresponding button and you will be directed to the third-party website for verification.
•  When you are done, click "Add" to save the payment method.

Note: if you change your payment method, any Auto Pay schedule that used that method will be modified. After modifying a payment method, please go back to the Auto Pay schedule and confirm your preferred payment method again.

To update your debit or credit card in the payment portal:

• Click on "My Wallet"
• Then select "Edit" for the payment method you would like to update
• Enter the information and then click "Confirm"

To cancel your debit or credit card in the payment portal:

• Click on "My Wallet"
• Then select "Edit" for the payment method you would like to update
• Click "Remove Payment Method" and the click "Confirm"

To cancel Auto Pay:

• Click the "Sign in to Manage" button above, and sign into your online account to be directed to the payment portal.
  Note: if you are already enrolled in Auto Pay and signed into your online account, you will be taken to the payment portal after clicking the button.
• Click "Edit" to select the Auto Pay schedule you want to cancel.
• Click on "Remove Schedule."
• Lastly, click "Confirm" to cancel your Auto Pay.

The Auto Pay schedule will no longer appear when you sign into the portal.

To go back to the NW Natural site:

• Click on "Back to NW Natural" in the left-hand navigation of the Payment Portal.
• Then click "Continue" and you will be taken to nwnatural.com. You will still be signed into your online account.

If you click on "Log Out" while in the payment portal, that will also log you out of your account on nwnatural.com.