No. NW Natural is switching some customers to paperless billing automatically. You don’t need to take action to move to paperless billing, and you can opt out and continue receiving paper bills at any time.

No action is needed to move to paperless billing. Your account will automatically switch to paperless billing at no charge.

If you prefer to keep paper bills, you can opt out of paperless billing anytime:

1. Sign in to your account
2. Select “Paperless billing & notifications”
3. Under “Go Paperless,” turn paperless billing off

Paperless billing will start about two months after you receive an introductory letter from NW Natural. You will also see reminders on your bill to help you get ready.

No. The only change is how you receive your bill.  

Your bill amount, due date and payment method will stay the same

You’ll receive an email when your bill is ready. You can view and pay it online at any time. You can also choose to get a text message reminder.

Please check your Spam folder if you do not see your billing and payment notifications in your inbox. If you have issues receiving email notifications from us:

• Add @nwnatural.com as an authorized sender
• Add @nwnatural.com to your address book

If you still do not receive email notifications, please contact your email provider for assistance.

Yes, you can opt out and continue receiving paper bills at any time. Simply follow these steps:

1. Sign in to your account
2. Select “Paperless billing & notifications”
3. Under “Go Paperless,” turn paperless billing off

No. Paperless billing helps you get your bill faster, keeps your information secure, and reduces paper waste. But you can opt out of paperless billing anytime by following the steps listed under the question above.

No. Paperless billing only changes how you receive your bill. It does not change how you pay. For example, if you pay your bill automatically with Auto Pay, your bill will continued to be paid automatically.

Yes, we may send you letters, for example, in case of important billing updates.

You can still see this helpful information when you sign in to your online account. Click on Payment and Bill History to see bill inserts. Or opt in to receive our monthly enewsletter.

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