Contact Us

Choose from a selection of numbers and emails to reach the department you are looking for.

 

Gas Odor Emergencies

800-882-3377

Smell rotten eggs? Smell. Go. Let us know.

Customer Service

503-226-4211 or 800-422-4012

Available Monday through Friday, 7:00 am until 6:00 pm.

Oregon Relay Service (for Hearing Impaired)

800-735-1232 or 711

Residential Inquiries

Bill inquiries: 503-226-4212
Conversion to gas or equipment replacement: 800-927-6123
Gas equipment/appliance inspections: 503-226-4214
Heating and cooling information: 503-220-2360
Move in/move out: 503-226-4210
Past due/credit arrangements: 503-226-4240

Commercial Customer Inquiries

800-422-4012

Large Commercial and Industrial Customer Inquiries

503-721-2512

800-422-4012, ext. 2512

News Media

503-818-9845 pager, for reporters/editors only

Call Before You Dig

811

NW Natural Appliance Center

503-220-2362
2610 SE 8th Ave.
Portland, Oregon 97202
nwnaturalappliances.com

Main Office Address

NW Natural
220 NW 2nd Ave.
Portland, Oregon 97209
Not available for walk-in service

Payment Address

NW Natural
P.O. Box 6017
Portland, Oregon 97228-6017
Not available for walk-in service  

  • Email us—Choose from a selection of department-specific emails.
  • Payment locations—Find a location to one of our convenient walk-in bill payment locations.