Contact Us

Choose from a selection of numbers and emails to reach the department you are looking for.


Gas Odor Emergencies


Smell rotten eggs? Smell. Go. Let us know.

Customer Service

503-226-4211 or 800-422-4012

Available Monday through Friday, 7:00 am until 6:00 pm.

Oregon Relay Service (for Hearing Impaired)

800-735-1232 or 711

Residential Inquiries

Bill inquiries: 503-226-4212
Conversion to gas or equipment replacement: 800-927-6123
Gas equipment/appliance inspections: 503-226-4214
Heating and cooling information: 503-220-2360
Move in/move out: 503-226-4210
Past due/credit arrangements: 503-226-4240
Relocate existing service or meter: 503-226-4211, ext. 4344
Temporarily/permanently abandon service: 503-226-4211, ext. 4344

Commercial Customer Inquiries


Large Commercial and Industrial Customer Inquiries

800-422-4012, ext. 2512

News Media

503-818-9845 pager, for reporters/editors only

Call Before You Dig


NW Natural Appliance Center

2610 SE 8th Ave.
Portland, Oregon 97202

Main Office Address

NW Natural
250 SW Taylor Street
Portland, Oregon 97204
Not available for walk-in service

Payment Address

NW Natural
P.O. Box 6017
Portland, Oregon 97228-6017
Not available for walk-in service  

  • Email us—Choose from a selection of department-specific emails.
  • Payment locations—Find a location to one of our convenient walk-in bill payment locations.