Why equipment maintenance may be needed.

Trace materials can accumulate in natural gas pipelines or equipment during the natural gas transportation process. These should be removed because some may be hazardous (such as Benzene, rust particulates, polychlorinated biphenyls, metals and hydrocarbon-laden water) and can affect the efficiency of your equipment.

What to look for.

Rare trace materials could appear in your meter or other equipment as an oil or a liquid, and might cause a pressure issue, blockage or other problem.

What you should do.

If you discover oil or liquids in your natural gas meter or other equipment, contact us at 800-422-4012 and we'll send someone out. Trace materials should only be handled by NW Natural’s trained technicians.

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Call 811 before you dig.

Prevent thousands of dollars of property damage and avoid the risk of injuries by calling ahead of time.

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Our safety measures.

Learn about our modern pipeline system and proactive safety programs.

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Smell natural gas?

Smell. Go. Let us know. Learn more about actions to take if you suspect a gas leak.

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