Why equipment maintenance may be needed.

Trace materials can accumulate in natural gas pipelines or equipment during the natural gas transportation process. These should be removed because some may be hazardous (such as Benzene, rust particulates, polychlorinated biphenyls, metals and hydrocarbon-laden water) and can affect the efficiency of your equipment.

What to look for

Rare trace materials could appear in your meter or other equipment as an oil or a liquid, and might cause a pressure issue, blockage or other problem.

What you should do

If you discover oil or liquids in your natural gas meter or other equipment, contact us at 800-422-4012 and we'll send someone out. Trace materials should only be handled by NW Natural’s trained technicians.

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Smell natural gas?

Smell. Go. Let us know. Learn more about actions to take if you suspect a gas leak.

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No power? No problem.

Keep the heat on with natural gas generators and many cooktops, fireplaces and water heaters.

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Get a free annual equipment inspection.

Keep your equipment and appliances running at peak efficiency with annual inspections.

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Register your account online.

View and pay bills, see gas use, and compare use over time.