How to keep your meter safe and accessible.

Natural gas meters are sensitive instruments that record the amount of gas you use each month. NW Natural reads your meter regularly so we can bill you accurately.

You don't have to pay for or install your meter. We'll take care of that for you. But we do ask that you keep it safe. Here's how.

Meter tampering

Watch out for gas theft

It's a crime to use natural gas that isn't correctly metered. Look out for unauthorized persons near your meter, extra parts attached to it or other damage.

What to do
If you suspect someone has tampered with your meter, leave your meter as you found it and call us at 503-226-4211 x 5904.

Meter obstructions

Clear meter obstructions

We need your help to keep a clear path to the meter so we can read it and bill you correctly, or turn it off in case of emergency.

Here's what you can do:

  • Maintain an accessible footpath to the meter.
  • Make sure the meter has three feet of clear and unobstructed space above and in front of it.
  • Keep the meter in an open, ventilated space.
  • Keep snow, ice or other debris off your meter. Use a soft broom or brush, and no sharp tools.
  • Don't tie or hang anything to the gas meter or piping.
Meter guard posts

Protect the meter

If the meter is located where it could be struck by a vehicle, RV or trailer, call NW Natural at 800-422-4012 to see if a guard post should be installed.

Meter assistance

Get assistance protecting your meter

Call us at 800-422-4012 if you need help with the following:

  • Clearing space around the meter. It can be as easy as pruning a hedge, but let us assist if considerably more work is needed.
  • Relocating the meter. If you're remodeling and aren't sure what to do, call us and we'll walk you through the process.

Discover More

Call 811 before you dig.

Prevent thousands of dollars of property damage and avoid the risk of injuries by calling ahead of time.

Learn more
Our safety measures.

Learn about our modern pipeline system and proactive safety programs.

Details
Smell natural gas?

Smell. Go. Let us know. Learn more about actions to take if you suspect a gas leak.

Details

Register your account online.

View and pay bills, see gas use, and compare use over time.